This summer, while the Olympics are exciting, the corona infection has spread rapidly, and it has become a disaster-class tragedy.
Under such circumstances, there are many reports that look back on the disaster of the war around August 8th every year.In addition to the devastation caused by the war, airline employees have made August 15 a day they will never forget.This is because an unprecedented aircraft accident occurred in Japan on this day.
On August 123, 36, 1985 years ago, Japan Airlines Flight 8 from Haneda to Itami crashed into Mt.Of the 12 people on board, 524 died, making it the deadliest single-plane accident to date.
Even now, bereaved families climb Mt. Osutaka on the day of the accident, and new employees of Japan Airlines climb the memorial mountain every year.
Airlines are conducting various activities to ensure safe flight operations so that such tragic accidents do not happen again.
Among these activities, risk management, which collects and analyzes information on the occurrence of defects, appropriately evaluates them, and plans and implements countermeasures, is a particularly important activity in promoting safety.There is no doubt that the foundation of this risk management is the collection of appropriate information, but is that information something that can be gathered naturally without doing anything?
Many accidents occur due to human errors such as human operation mistakes.
The information about the error was unintentional, of course, but it's not information that the person who actually made the mistake would be willing to report.You know how it feels when you think about the embarrassment of reporting your mistakes to others.However, it is not possible to take appropriate measures without accurate and timely information about the errors that have occurred.
So how can we ensure accurate and prompt reporting?
Coercive methods such as punishment for non-reporting can hide the true cause of the error.Conversely, we need assurance that even if we report a mistake, we will not be treated unfairly.It is also important for everyone in the organization to share the recognition that it is important to report mistakes accurately and promptly, as the mistakes you make will prevent serious mistakes that may occur in the future.
By steadily deepening the relationship of trust within the organization, sharing such recognition will lead to the prevention of tragic accidents.
Faculty of International Communication Department of Tourism Masahiro Ando
