The trip that helped me provide omotenashi service
Jacob Fetterman
Hospitality and Tourism Education Department 2年
The program was hosted by the Kansai University of International Studies, amazing professors who hosted an absolutely incredible program for all of us! I will share some of the tourist hotspots and attractions we attended and learned about.
After that, we attended Sokoshi which is a beautiful town filled with incredibly kind people and a sake startup company sharing their strategies and asking us, the students for advice on how to build tourism within the town, and the popularity of the sake company. We ended the program by using the information we gathered to create a presentation for all of the hospitality professionals we met while on the trip. It felt so rewarding to be able to share what I've learned with all of the experts in their respective fields of hospitality.
The first attraction we went to on our trip was Awaji Island. In ancient Japanese culture, it is the birthplace of Japan. We learned about what the local company is doing to promote tourism within that area by creating attractions such as theme parks, public visit farms, a ballet theater, and in the future a luxury resort property. Later on, we attended the much popular Arima Onsen! Which is a hot spring that many tourists and locals attend as it is an incredibly relaxing experience. The company's vice president gave us an engaging presentation that revealed the true meaning of "omotenashi" service in Japan.
I currently work at a French restaurant in Waikiki, I must mention that around 50-70% of the clientele are Japanese tourists, and this trip has granted me the ability to provide a highly satisfactory omotenashi service for them. I'm extremely grateful to be able to make my guests much happier with their dining experience. When I move on to other hospitality establishments in the future I will always remember what I've learned on my study tour trip to Japan.
